Asked and answered
The real questions from founders and marketers evaluating Reachroller, with the straight answers.
The product
What does Reachroller actually do?+
It asks the questions your buyers type into AI assistants, then shows you which answers name your brand, which name your rivals, and which name nobody. For every question you lose, it writes a publish-ready page built to change that answer, and a later recheck shows whether it worked.
Who is it for?+
Founders and marketers who suspect buyers are asking AI about their category, which today means nearly everyone selling online. Agencies run it across client rosters on the Agency plan with white-label reports.
Does it work outside software and SaaS?+
Yes. The question generation and fix writing adapt to the business: a safety equipment manufacturer gets questions about certifications and delivery, a law practice gets questions about jurisdiction and fees, a SaaS gets pricing and integrations. The winning facts differ; the loop is the same.
Which languages and markets are supported?+
Questions can be tracked in any language the engines speak, which is most of them. Starter covers one market, Growth three, Agency ten.
Scoring and trust
How do I know the score is real?+
Open any question and read the full answer we scored, word for word. A mention only counts when the brand name literally appears in the answer text, and a recommendation only counts when the exact phrase exists. The methodology page documents the whole approach, including its limits.
Why did my score change without me doing anything?+
AI answers genuinely vary between runs; the engines are probabilistic. That is why the dashboard emphasizes the trend over any single reading, and why each check is stored as its own snapshot. Watch the line, plan on the pattern.
Why are questions with my brand name scored differently?+
Ask an engine about your own brand and the answer will mention you by definition. Counting that would flatter the score. Branded questions are kept out of the headline number and only count as won when the engine actively recommends you over the rival in the comparison.
Credits and billing
What is a credit?+
One credit is one AI answer: a question asked on one engine, the answer stored, every brand in it scored. A generated fix uses ten credits. A full check costs questions multiplied by engines, and the button shows that number before you click.
What does the free trial include?+
Three days, 50 credits, every feature, no card required. Tracking is live now, with more AI engines rolling out. That covers a full first report and a generated fix.
What happens when credits run out?+
Running checks stop cleanly and keep every answer already collected. Everything you have stays visible. Credits refresh to your plan amount every 30 days, or upgrade any time.
Can I cancel any time?+
Yes. Plans are monthly, cancellation takes effect at the end of the paid period, and your data stays exportable.
Fixes and results
What exactly is in a fix?+
A researched, citation-ready page: answer-first opening, real facts with cited sources, comparison table, FAQ section, plus the URL slug, title tag, meta description, ready-to-paste schema markup, and step-by-step indexing instructions. If you already have a page for that question, you get precise edit blocks instead of a rewrite.
Will the fix promote my competitors?+
No. Fixes are positioned around your brand. Rivals appear only as factual contrast where the numbers favor you. The neutral-survey style that hands your page to competitors is exactly what we built the generator to refuse.
How long until a published fix changes the answer?+
Typically one to two weeks: the page needs indexing by Google and Bing, then the engines need to pick it up. The fix includes the indexing steps that shortcut the waiting, and a recheck confirms the flip when it lands.
Do you publish to my site automatically?+
No, deliberately. You review every fix and publish it through your own CMS. Auto-publishing unreviewed AI content to a brand's domain is how reputations get burned, so the human stays in the loop.
Something we missed? Ask us directly, a human answers.